Refund policy

30-Day Return and Refund Policy

You may request a return within 30 days after your order is delivered.

To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. You must provide your order number and, when relevant, photos or video showing the issue.

Return authorization and address

Email sky12138hhh@gmail.com before sending any item. Approved returns must be sent to the authorized fulfillment return center address included in your return authorization. Because our orders may be fulfilled from different facilities, the correct return destination can vary by order. Do not return an item to the sender address printed on the original parcel, and do not send an unapproved return. Parcels sent without authorization or to the wrong address might not be received or refunded.

Damaged, defective, incorrect, or missing items

Inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect, or incomplete. Include your order number and clear photos or video. After review, we may provide a replacement, a full or partial refund, or authorized return instructions. When we require a return because of our error or a confirmed product defect, we will cover the approved return cost. For low-value items, we may issue a refund or replacement without requiring the item to be returned.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for the approved return shipping cost. Original shipping charges, duties, taxes, and customs fees are not refundable. International return shipping can be expensive, so contact us before deciding to return an item.

Non-returnable items

Used items, items damaged after delivery, personalized items, gift cards, hazardous materials, and items returned without authorization cannot be accepted. This does not limit any mandatory consumer rights that apply to you.

Refunds

We will notify you after the return or evidence has been reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time. If more than 15 business days have passed since we approved your refund, contact sky12138hhh@gmail.com.

Order cancellation

Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order only before fulfillment begins. Once processing or shipment has started, the return rules above apply.

Contact

Email: sky12138hhh@gmail.com
Typical response time: within 2 business days.